News
03.03.2010 | New: Market launch of „Service Excellence“ within the HIT-system: 5 innovative modules
Studies from Harvard Business and PIMS support the statement that Service Excellence can have an enormously positive effect on customer loyalty and thus on your financial results. But further analysis show that – depending on the industry – between 60 and 80 % of the customers are willing to change, even though they are generally satisfied – the “silent majority”. Therefore each interaction with your customer is a chance to generate loyal (not fickle) customers from this silent majority.
LearnVision has re-designed 5 service modules and has already successfully tested them in Germany. At present we are looking for companies who are interested in accompanying this market launch. Your advantages:
• Latest know-how from the US, re-designed for the German market
• Choose from 5 different seminar modules for a customer-specific implementation:
- Service Excellence, 1 day
- Life-time Customer Loyalty, 1-2 days
- Win Back Unsatisfied Customers, 1 day
- Service Sells, 2 days
- Customer View, 1 day
• All seminar modules are part of the C3-HIT-concept incl. Involvement, Prestudy, research-based learning contents and learning transfer tools for seminar participants and managers
• Our special market launch offer (for a maximum of 2 modules per customer) until September 2010: 50 % on the regular seminar price for up to 9 participants
Your employees bear a lot of responsibility – support them with innovative competencies for loyal customer relationships. We are looking forward to providing you with our know-how. Please contact us by E-Mail sandra.lang@learnvision.de or telephone: +49 211 6959170.
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